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Long-Term Service Offering

N° Name of service

Description

1

LTSA desk

• Dedicated entry point with priority response

• Queries logged for escalation process

• Contact for face-to-face discussions

2

Call center

• Dedicated focal point for immediate customized help

3

Ticket center

• Time-based support

• Hourly rates (per month or year), or upon request

4

System maintenance

• IT and COMPASS Classic/Compass 6000

TM

maintenance

• Covering all hardware and software-related questions

5

Preventive and corrective maintenance

• Documentation of the state of the system, including

recommendation report

6

Operation support

• Support the client with system operation, maintenance and

diagnostics

7

Diagnostic support

• Provide analysis

• Provide recommendations or improvements to better understand

machine faults

8

Remote access

• Remote connection with login available

(covers 4, 5, 6, 7)

• Security procedures within the client’s organization

9

Site visits

• Periodically agreed (whenever needed)

(covers 4, 5, 6, 7)

• Optimization of performance and operation of the condition

monitoring system

• Includes checking and investigating system (blue) alarms and

solution recommendations

10

Training

• Training on an ad hoc or regular basis

• Modules customized to meet clients' requirements

• Courses can be held on-site or in our factory

For more information, please refer to our brochure

"Training in Machine Condition Monitoring".

11

Performance monitoring

• Update and control settings and display of the performance

calculations

12

Offline and online machine condition

• Basic setup and baseline measurements

monitoring

• Creation of a monitoring strategy and a database set up with

measurements

13

Fine-tuning database

• Optimized settings and adjustment of measurements

• Threshold, logic, output, display of the system