Customer service and support are as critical to the success of a maintenance monitoring program as the monitoring system itself. For this reason the Brüel & Kjær Vibro Service & After Sales Department has been optimized to ensure that our condition monitoring systems are implemented and fine-tuned to the customer’s specific application to meet their business goals.  

Comprehensive and effective Service & After Sales is not a “nice-to-have” but a necessity for many installations. Downtime simply cannot be tolerated due to improper setup or improper operation of a monitoring system. This could result in false alarms, trips and incorrect diagnoses.

We understand these needs and are fully committed to the idea that our success is not based on selling systems and services, but based on the customer’s own success in using these products.

The group consists of highly qualified specialists from the factory, local sales offices and internationally renowned consultants. This world-wide service network provides both remote and on-site service and support that is fast, effective and reliable.

A summary of the Services that Brüel & Kjaer Vibro can provide:

• Monitoring solutions

• Remote Monitoring
• Training Programs
  - Products and Solutions
  - Vibrations
• Updates and Upgrades
• Optimizing programs
• Installation and commissioning
• Calibration and repairs
• Spare parts and emergency parts
• Field Balancing
• Compass Network  Maintenance
• Long Term Service Agreements

The organization of the group uses a support model that integrates our competencies with the customer’s, creating a collaborative service and support solution that best meets the application.

Many of our service and support functions were developed in close partnership with various specialists in the industry, including end-users. The end result is a high level of expertise working to the customer’s specific needs.

Each customer has unique requirements, so the “one size fits all” product/service concept simply doesn’t apply to plant-wide monitoring applications. We provide extensive “full circle” service and support packages that closely match the specific requirements of a wide range of industries and machines, and these can be easily fine-tuned to the customer’s specific application.

Please contact your local Sales representative, or contact our Service Department via the hotline for more information at +49 6151 428 1400